Please carefully review the following terms and delivery policies before using our digital services. By accessing or using our services, you agree to be bound by these terms and conditions.
1. Digital service provision
In DotGamers.com we specialize in the provision of digital services. Our products are delivered exclusively in the form of a digital product code to the e-mail address provided during the purchase process.
2. No physical shipping
We do not offer or include physical shipping of any kind as part of our services. We are committed to delivering your electronically purchased digital products quickly and efficiently. You will not receive physical discs, packs, or tangible items related to your purchase.
3. Delivery Process
Once your purchase is successfully completed, you will receive a confirmation email containing your digital product key(s) and relevant instructions for redemption or activation. It is crucial to ensure that the email address provided during purchase is correct and accessible, as this is the primary means of delivery.
4. Delivery time
Our goal is to deliver your digital product code(s) in a timely manner. In most cases, you should receive the code(s) within minutes of a successful transaction. However, please note that delivery times may vary depending on factors such as payment verification and the specific product purchased. All deliveries are made according to the GMT-3 time zone, and the maximum delivery time is 24 hours from the confirmation of the purchase.
5. Missing or delayed emails
If you do not receive your digital product key(s) within a reasonable time, please check your spam or junk folder. Occasionally, email providers may incorrectly classify our messages as spam. If you can’t find the email, please contact our customer support team and we’ll help you resolve the issue promptly.
6. Customer Responsibilities
It is the customer’s responsibility to provide accurate and up-to-date contact information, including a valid email address, during the purchase process. Failure to comply with this condition could result in delays or problems in delivery.
8. Changes to delivery terms
We reserve the right to update or change these terms and delivery policies at any time without notice. It is your responsibility to review these terms periodically to ensure compliance with our current policies.
By using our digital services, you acknowledge and agree to these delivery terms and policies. If you do not agree with any part of these terms, please do not use our services.
Can we help?
LMX Digital Solutions LTDA
Company Number: 54671352000106
Address: Av. Paraguassu 1865 Sala 813, Capão da Canoa, Rio Grande do Sul, 95555-000, Brasil.
E-mail: [email protected]
Phone: +555199863447
Service hours (GMT-3): Monday to Friday: 10:00 a.m. to 6:00 p.m. – Saturday, Sunday and holidays: 2:00 p.m. to 6:00 p.m.
Response Time: Maximum 24 hours.
