1. Refund and Return Conditions
For digital products, such as software and activation codes, the conditions are:
- Afterthoughts on Purchase: The customer can request a refund within 7 days of purchase, as long as the product has not been downloaded or activated.
- Defective product: If the activation code is invalid or there are errors that prevent you from using the product.
2. Terms for Claim
- Purchase Afterthoughts: 7 days from purchase.
- Defective product: Within 30 days of purchase, provided it has not been activated or used.
3. Refund or Support Procedure
To request support or a refund, email [email protected] with:
- Product Name
- Order number
- Registered email
- Reason for request (include screenshots, if applicable)
Our team will review the case and provide you with instructions for refunding or resolving the issue.
4. Refund
- Credit Card: Reimbursement on two successive invoices.
- Bank Transfer (TED): Transfer to the cardholder’s account, within 10 working days.
- PIX: Transfer via PIX, within 3 business days.
For additional questions, please contact us by email at [email protected].
Can we help?
LMX Digital Solutions LTDA
Company Number: 54671352000106
Address: Av. Paraguassu 1865 Sala 813, Capão da Canoa, Rio Grande do Sul, 95555-000, Brasil.
E-mail: [email protected]
Phone: +555199863447
Service hours (GMT-3): Monday to Friday: 10:00 a.m. to 6:00 p.m. – Saturday, Sunday and holidays: 2:00 p.m. to 6:00 p.m.
Response Time: Maximum 24 hours.
