1. What are the accepted payment methods?
We accept Visa, MasterCard, American Express (AMEX), Google Pay, Apple Pay and PIX.
2. What is the shipping time after payment confirmation?
Orders are shipped within 24 hours of payment confirmation, ensuring that your product arrives as quickly as possible.
3. How can I make an exchange?
To request an exchange, please contact us by email at [email protected] with the following information: product name, order number, registered email, and reason for the exchange. The product must be in perfect condition and in the original packaging.
4. What are the conditions for a return?
We offer returns for products with manufacturing defects, shipping error or change of mind purchase within 7 days of receipt. The product must be in its original packaging and in perfect condition.
5. Do you sell customers’ personal information?
We respect your privacy and do not sell, rent, or share our customers’ personal information. For more details on how we use your data, please see our Privacy Policy.
6. How can I track the status of my order?
Once your payment is confirmed, you will receive an email with the tracking code. In addition, you can track the status of your order in the Track section on our website.
7. Do you offer warranty on the products?
Yes, all our products are covered by warranty against manufacturing defects. The warranty period varies depending on the product and is specified in the description of each item.
Can we help?
LMX Digital Solutions LTDA
Company Number: 54671352000106
Address: Av. Paraguassu 1865 Sala 813, Capão da Canoa, Rio Grande do Sul, 95555-000, Brasil.
E-mail: [email protected]
Phone: +555199863447
Service hours (GMT-3): Monday to Friday: 10:00 a.m. to 6:00 p.m. – Saturday, Sunday and holidays: 2:00 p.m. to 6:00 p.m.
Response Time: Maximum 24 hours.
